Writing as we speak

We really need to update our understanding of written communication. As it is, we’re still behaving as if we were living in the era of the letter, not that of the email – and definitely not that of Twitter. I’ve been thinking about this ever since that poor, unfortunate man in Doncaster was found guilty of threatening to blow up an airport following a mini-rant on Twitter – after he found the airport shut by snow.

The judge is quoted as describing the man’s tweet as

of a menacing nature in the context of the times in which we live.

But this is rubbish, precisely because of that very context. The times in which we live are times in which we often use the written word as would speech – because it’s almost as easy and as quick. We wouldn’t assume that someone who shouts “I’ll kill you!” on discovering that their partner/colleague has done something stupid is actually intending to murder this annoying individual, especially if we could see that the individual supposedly being threatened was not even present.  So why assume that the man from Doncaster was serious when he tweeted that he would “blow you sky high”, addressing the airport but sending the message to his his Followers, i.e. those that subscribe to his feed?

And bear in mind that this was a tweet. Twitter is a sort of virtual blackboard on which people chalk up whatever’s on their mind at that instant. The atmosphere, generally speaking, is rather like you’d find in the kitchen at work: groups of people moaning, gossiping, joking and taking the mickey out of one another. It might be public but it’s experienced as private. The problem is we don’t yet have a model for these public/private virtual spaces.

Probably the most ironic thing about all this is that in venting his frustrations into the wonderful void that is Twitter our friend in Doncaster was dissipating anger that he might otherwise have ended up directing at the airport staff. That aside, the fact is that a man lost his job and ended up in court because of a failure to recognise how deeply the internet has altered the way we communicate. And we’re no safer from terrorist threats.

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